FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL

  • 1

    Why JeetWin?

  • 2

    What type of games does JeetWin offer?

  • 3

    Can I play JeetWin games for free?

  • 4

    Is JeetWin licensed to offer online casino?

  • 5

    What happens if I lose my Internet connection while playing a game?

  • 6

    An error or other technical issue occurred in a game while playing. What can I do?

  • 7

    When trying to open a game I get a black screen and the game does not load. What to do?

  • 8

    Can I play multiple games at the same time?

  • 9

    Where can I quick search for my favorite games?

  • 10

    How do I learn how to play any of the games?

  • 11

    What is the live casino chat window for?

  • 12

    Where can I find the bet limits for live casino games?

  • 13

    The video stream keeps freezing. What to do?

  • 14

    What happens if the live dealer makes a mistake?

  • 15

    Can the dealers or the pit boss help me with questions regarding my account?

  • 16

    Where can I find information about the affiliate program?

JOIN JEETWIN

  • 1

    How do I create an account?

  • 2

    What information do I need to provide?

  • 3

    Are there any age restrictions when opening an account?

  • 4

    From which countries am I allowed to register an account?

  • 5

    I believe I’ve created an account before, what should I do?

  • 6

    I’m having problems creating an account

  • 7

    I can’t register because my data has been already entered. What should I do?

  • 8

    Can I register more than one account?

  • 9

    Can I open an account on someone else´s behalf?

ACCOUNT

  • 1

    I’ve forgotten my username. What should I do?

  • 2

    How do I update my personal information?

  • 3

    What is KYC?

  • 4

    Which documents do I need to provide for KYC verification?

  • 5

    What if I refuse to provide any of the required documents for KYC verification purposes?

JEETWIN MOBILE

  • 1

    Can I cancel my withdrawal?

  • 2

    Is my device compatible with JeetWin APP?

BANKING

  • 1

    What deposit methods do you accept?

  • 2

    How do I deposit funds?

  • 3

    What is the minimum and maximum deposit amount?

  • 4

    What currencies do you accept?

  • 5

    How do I make a Net Banking deposit to my account?

  • 6

    How do I make a Credit/Debit card deposit to my account?

  • 7

    How do I make an E-Wallet deposit to my account?

  • 8

    How long does it take to process my deposit?

  • 9

    How do make withdrawal request?

  • 10

    What is the minimum and maximum withdrawal amount?

  • 11

    Can I make a deposit into another person´s JeetWin account?

  • 12

    Can I use another person’s credit card with permission?

  • 13

    I have a new credit card, can my old one be deleted?

  • 14

    Is it safe to deposit and withdraw funds?

  • 15

    Are there any deposit or withdrawal charges?

  • 16

    Can I cancel my withdrawal?

PROMOTIONS

  • 1

    Do you offer any first deposit bonus?

  • 2

    Where can I see the other promotions and bonuses?

  • 3

    Where can I check my active Promotion?

  • 4

    How do I cancel my active promotion?

  • 5

    Why has my Promotion Bonus Activation locked part of my funds?

  • 6

    How can I claim my bonus?

  • 7

    What is “wagering requirements”?

  • 8

    What are the different wagering contribution factors of casino games?

  • 9

    Do you offer a “Refer a friend” bonus?

JEET PRIVILEGE PROGRAM

  • 1

    What is Jeet Privilege?

  • 2

    Where do I find my Loyalty Points?

  • 3

    How do I join the Jeet Privilege Program?

  • 4

    How do I earn Loyalty Points?

  • 5

    Is there any Bonus Loyalty Points?

  • 6

    How do I redeem Loyalty Points?

PRIVACY & SECURITY

  • 1

    Is JeetWin secure?

  • 2

    Are JeetWin’s games fair?

  • 3

    Does JeetWin use cookies?

  • 4

    What is my personal information used for?

Responsible Gambling & JeetWin

Gambling is a form of entertainment and should be limited to it. We request all our users to not consider gambling as a means to make money. As such, please do not bet more than you can afford, don’t play when you are angry or in a heightened state, always set limits for betting, only bet with money that you can afford to lose, never bet on credit. If you think that Gambling is no more just fun for you, and if you are into one of these gambling signs, it’s time for you to STOP and seek help to get out of it from your closed ones or from professionals and help groups like the Gambling Anonymous in your territory.

JeetWin is real money gambling website operated by Sky Infotech Limited, a company incorporated under the laws of Belize with company registration number 167038 with registered office at 9 Barrack road, Belize city, Belize and is licensed and regulated by the Curacao authority as the regulatory body responsible holding a (Sub-license with  License number 365/JAZ Sub License GLH-OCCHKTW0707072017  granted on 6.07.2017). The license also joint ownership with JDB Gaming (https://www.jdbgaming.com/), which is the subsidiary company of JeetWin.

Though we are a Belize company, we have users from many countries, including India. While we don’t allow individuals below 18-years of age to play on the site, we don’t restrict individuals from playing on JeetWin with respective to legislation in their country or locality. We therefore advise all our users to check their country and state laws on online gambling before playing on JeetWin. Accessing our services and playing on JeetWin by any visitor/user, will be considered that the individual is fully aware of legal provisions in their respective locality and have made an informed choice. For ease, we recommend Indian viewers, to read the full text of  Public Gaming Act, 1867 or go through resources available on gambling laws at  Glaws or consult your lawyer before engaging with our services. Similarly here are some resources that might be helpful United States Gambling Laws, United Kingdom Gambling Laws, EU Gambling Laws. Please take these resources for reference ONLY and consult your attorney for legal advice specific to your locality and case.

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